Universal Services logoUniversal ServicesAC & APPLIANCE REPAIR

Privacy Policy

Last updated: 18 September 2026

This Privacy Policy explains how Universal Services ("we", "us", "our") collects, uses and protects information when you visit universalservicespune.com (the "Site") or contact us through it. We are a local AC, refrigerator and washing machine repair business based at Opp HP Petrol Pump, Thite Vasti, Thite Nagar, Kharadi, Pune 411014.

1. Information We Collect

Information you give us directly: when you use our "Book a Repair" form, call us, or message us on WhatsApp, you may share your name, phone number, address and details about the repair you need. Our booking form does not save this information on a server — it opens WhatsApp with your details pre-filled so you can send them to us directly, the same as typing a WhatsApp message yourself.

Information collected automatically: like most websites, we use cookies and similar technologies (via Google Analytics and Google Ads, described below) that automatically collect information such as your approximate location, device and browser type, pages visited, and how you arrived at the Site.

2. Cookies, Analytics & Advertising

We use Google Analytics (GA4) to understand how visitors use the Site, and Google Ads conversion tracking to measure which ads lead to a call, a WhatsApp message, directions request, or booking. These tools use cookies and/or device identifiers.

Third-party vendors, including Google, may show our ads on sites across the internet and use cookies or device identifiers to do so based on your past visits to this Site. No payment or government ID information is ever collected through these tools — only standard web analytics and advertising data.

3. How We Use Information

We use the information described above to:

  • Respond to your repair request, booking or enquiry
  • Understand which pages and ads are useful to visitors, so we can improve the Site
  • Measure the performance of our Google Ads campaigns
  • Show relevant ads for our services to people who have visited the Site (remarketing)

4. Your Choices

You can control ad personalization and cookies at any time:

5. Data Sharing

We do not sell your personal information. Information collected through Google Analytics and Google Ads is processed by Google in line with Google's Privacy Policy. Details you send us via the booking form or WhatsApp go directly to our team's WhatsApp number to schedule your repair, and are not shared with any other third party.

6. Children's Privacy

This Site is intended for general audiences and is not directed at children. We do not knowingly collect information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the tools we use or in applicable law. The "Last updated" date at the top of this page will always show when it was last revised.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact us:

See also our FAQ or About Us page.

WhatsAppCall Now