Frequently Asked Questions

Common Questions, Answered Plainly

The questions we get asked most — on the phone and on-site. Don't see yours? Just call or WhatsApp us.

The most common cause is a refrigerant (gas) leak — the compressor runs, air blows, but it's not cold because there isn't enough gas to cool it properly. Other causes include a dirty filter/coil restricting airflow, a faulty capacitor, or (for outdoor units) a compressor nearing the end of its life. Our technicians check gas pressure, filters and electrical components on-site to diagnose the actual cause before recommending a fix.

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