Stop Paying for the Same Breakdown Twice a Year
Basic AMC
For a single AC that just needs the essentials
- 2 scheduled service visits per year
- Filter & coil cleaning each visit
- Gas pressure check each visit
- General inspection for leaks, noise and cooling performance each visit
- Priority booking over non-AMC customers
- Same trained technician assigned to your AC, every visit
- Reminder call before each scheduled visit — nothing for you to track
- Discounted rates on parts and any repair needed outside scheduled visits
Standard AMC
Our most-booked plan — 3 scheduled visits a year
- 3 scheduled service visits per year
- Filter, coil & drain cleaning each visit
- Gas refilling and top-up charged separately
- Full inspection: cooling performance, noise, leaks, electrical connections and remote/thermostat check
- Priority booking + discounted rates on parts
- Free doorstep diagnosis for any issue that comes up between scheduled visits
- Same trained technician assigned to your AC, every visit
- Reminder call before each scheduled visit — nothing for you to track
- Covers one AC unit (split or window) — ideal for a single-AC home
Multi-AC / Whole Home
For homes with 2+ AC units or mixed appliances
- Custom visit schedule across all units, planned around your convenience
- Covers AC + refrigerator + washing machine on request
- One consolidated annual service calendar for the whole home
- One point of contact for the whole home — no separate coordination per appliance
- Same technician team, familiar with your home's setup, every visit
- Priority booking + discounted rates on parts across all covered units
- Free doorstep diagnosis for any issue between scheduled visits
- Flexible to add or remove units as your home's appliances change
- Best value per unit for multi-AC and multi-appliance households
Exact pricing depends on the number of units and their age/condition — call or WhatsApp us with your setup and we'll quote a plan on the spot.
AMC vs. One-Time Repair
A one-time repair fixes the problem in front of you today. An AMC plan catches the next problem before it happens — scheduled filter, coil and gas checks mean most issues get caught at a routine visit instead of turning into an emergency callout mid-summer. For households calling us more than once a year already, an AMC plan is almost always the cheaper option over a full year.
How AMC Works
From sign-up to your first scheduled visit, in four steps.
Call or WhatsApp us
Tell us your appliances and setup, and we'll recommend a plan and quote pricing on the spot.
We plan your visit calendar
Your scheduled visits for the year are set in advance — we call ahead of each one, nothing for you to track.
Same technician, every time
The same trained technician who knows your setup handles every scheduled visit, not a random assignment.
Priority support all year
Need something checked between visits? AMC customers get priority booking and discounted parts/repair rates.
What's Covered — and What's Not
Straight answers up front, so there's no surprise when a repair comes up.
Included in every AMC plan
- Scheduled preventive service visits, per your plan
- Filter, coil & drain cleaning at every visit
- Gas pressure check (gas refilling and top-up charged separately)
- Full inspection: cooling performance, noise, leaks & electrical connections
- Priority booking over non-AMC customers, especially in peak summer
- Discounted rates on any parts and repairs during the contract
Not covered under AMC
- Cost of major replacement parts (e.g. a failed compressor) — these are discounted, not free
- Damage from external causes like power surges, physical damage or water damage
- New installation, or shifting an existing AC unit to another room
Any of these are still handled at your AMC-discounted rate — just not included free in the plan.
AMC Terms and Conditions
- Contract duration: Each AMC is valid for 12 months from the agreed start date. The selected plan and visit schedule are recorded in the service agreement.
- Renewal: Renewal is not automatic. Universal Services shares the renewal quotation before expiry, and the new term starts after your confirmation and payment.
- Cancellation: You may request cancellation in writing. Completed visits, applicable charges and any refund are handled as per the signed agreement and applicable law.
- Service visits: Preventive visits are scheduled in advance. Unused visits expire at the end of the contract unless the written agreement says otherwise.
- Exclusions: Refrigerant gas and refilling, gas leakage repairs, compressor replacement, PCB, motors, electrical components, spare parts, copper piping, installation, dismantling and major breakdown repairs are excluded unless expressly listed in your quotation.
- Additional charges: Any extra work needs your approval before it starts. Applicable taxes are shown separately on the quotation or invoice.
- Warranty: Any warranty on repairs or replaced parts is governed by the specific invoice or warranty terms. AMC coverage alone does not mean free replacement of components.
- Pricing: AMC pricing is quoted per plan and per number of units. Prices are GST extra, as applicable.
AMC Questions, Answered
Does AMC cover the cost of replacement parts?
No — AMC covers the scheduled service visits and inspection labor, plus a discounted rate on any parts or repairs you need. It's not a free-parts warranty; think of it as cheaper, prioritized service through the year rather than an insurance policy on parts.
What if my AC or appliance needs attention between scheduled visits?
Call or WhatsApp us any time — AMC customers get priority booking ahead of non-AMC callers, and Standard and Multi-AC/Whole Home plans include free doorstep diagnosis for issues that come up between visits.
Can I switch or upgrade my AMC plan later?
Yes — if you add an AC or appliance, or want to move from Basic to Standard, just call or WhatsApp us with the update and we'll work out the adjustment for your plan.
When should I renew my AMC?
We reach out ahead of your plan's renewal date so you don't have to track it yourself — renewing keeps the same technician and plan continuing without a gap in your scheduled visits.